Hey there! When you send back your items, we’ll match them up with your receipt. It’s important that everything is in the same great condition you received it in, including the original packaging and the shipping container. Just a heads up – if the items have been used or damaged, we won’t be able to offer a refund. Also, keep in mind that we’re not responsible for items lost during return shipping. As soon as we get your items and give them a quick check, you can expect your refund within a certain period after we confirm everything is in order.
Please send your return to this address:
Hoop Dough Sdn Bhd
Hoop Dough Sdn Bhd, A-18-07 Tower A Pinnacle Petaling Jaya, Selangor. Malaysia.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Shipping Policy
Shipping Address
We will only ship to addresses provided in the billing address or shipment address provided during your purchase.
Please ensure correct addresses and reachable phone number are provided when completing your order. We do not ship to P.O Boxes (Post-Office Box) and only to valid legitimate shipping addresses.
We will not be liable in the event of an incorrect shipping address is provided and goods are returned to us.
All re-delivery of goods to you will be charged for a associated shipping charges which will be disclosed upon request for a second delivery attempt.
Change In Shipping Address
If you have any request for change of shipping address, please email us at marketing@hoopdough.com within 12 hours upon your order submission.
If request of change in shipping address is made after 24 hours upon order confirmation, customers will be responsible for any associated shipping charges.
Shipping Time
It typically takes between 5-7 working days (Monday to Friday) for goods to arrive at your destination. The shipment will be delivered during office hours between 9:00 am to 5:00 pm weekdays only.
Tracking Number
Once goods leave our warehouse and picked up by our shipping partner, the tracking ID for the package will be communicated to you via email.
Need help?
Contact us at marketing@hoopdough.com for questions related to refunds and returns.